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Terms & conditions

Costs

All fees, food, shop sales and drugs are subject to VAT. Fee levels are determined by the time spent on a case & according to the drugs, materials, consumables, & diets used. A fee list can be made available with prior notice. You will receive a detailed invoice for every consultation, surgical procedure & transaction with us.

Methods of payment

Accounts are due for settlement at the end of the consultation, the discharge of your pet and upon collection of drugs, diets and shop sales. You may settle the account using cash, or credit card/debit card.

Estimates of treatment costs

We will endeavour to provide an estimate for the probable costs of a course of treatment, when informed consent is given for veterinary procedures at any of our surgeries. Any estimate given can only be approximate.

Often a pet’s illness will not follow a conventional course and unforeseen expense may occur. We will endeavour to discuss additional costs at our earliest opportunity depending on your pet’s safety.

Terms of business

Any account not settled within 14 days will be referred to our credit control department. After due notice to you, any overdue account will be referred to our debt collecting agency. This will incur further costs in respect of collecting the debt, production of the reports, correspondence, court fees, attendance at court, phone calls, home visits etc. Any cheque returned by our bank as unpaid, any credit card payment not honored, and any cash tendered and found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of the bank charges and administrative costs.

Inability to pay

If you are unable to cover the costs of the estimate as specified please ask to discuss the matter with a member of staff, prior to treatment where the options available will be discussed and a formal contract entered into before treatment is given.

Veterinary care

Adams Vets will endeavor to provide veterinary services in accordance with reasonable standards denoted in the RCVS guidelines for practice standards and the professional conduct of veterinary surgeons and veterinary nurses. Guidelines are available at www.rcvs.org.uk. Please note veterinary care will be withheld from clients who appear aggressive and abusive to staff members.

Pet health insurance, microchipping & vaccination

Adams Vets strongly support the principle of insuring your pet against unexpected illness or accident. Please note all insurance fees less than £500 need to be settled at the time the veterinary work is performed. Claims over £500 can be claimed back directly from the insurance company to us upon presentation of an owner completed insurance form, in these circumstances excesses should be paid at the beginning of the veterinary treatment. We will endeavour to complete and submit to the insurance company an insurance claim within 2 weeks of presentation. Please note if insurance companies fail to cover veterinary treatment, the debt incurred will be subject to full payment by the animal owner.

We strongly support having your pet microchipped & regularly vaccinated. Any member of staff can supply you with details about these important actions you can take to protect, care for, & identify your pet.

Out of hours service

Our 24hour emergency service, run by VetsNow, ensures your pet receives the best service 24 hours a day 365 days of the year.

Vetsnow are dedicated to providing emergency and critical care for pets at nights and weekends. The staff at Vetsnow only work outside normal working hours ensuring that they are fresh and ready to see your pet in an emergency.

Ownership of records, x-rays & similar documents

The care given to your animal may involve making some specific investigations, for example taking blood samples, X-Rays or performing ultrasound scans. Even though we make a charge for carrying out these investigations & interpreting their results, the resulting records, clinical or otherwise, remain the property of the practice. Case records can be copied &, on request, can be passed to another veterinary surgeon taking over the case. There may be a charge incurred for copying any veterinary records and documentation.

Complaints & standards

We hope that you never feel the need to complain about the standards of service received from Adams Vets. However, if you feel there is something you wish to complain about, please contact the Practice Manager, Mandy Scholes, at:

Adams Vets
19 Church Road
Wavertree
Liverpool
L15 9EA

Tel: 0151 733 5755

Dispensing of drugs

Prescriptions are available from this practice.

You will be informed, on request, of the price of any medicine that may be prescribed for your animal. The general policy of the practice is to re-assess an animal requiring repeat prescriptions at least every 3 months, however in more complicated/unstable cases re-examinations will be more frequent depending on the professional judgment of the veterinary surgeon managing that case. The standard charge for a re-assessment is £15.43.

No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by one of the practice partners. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions in anyway.